We practice fresh harvesting, this means your products are harvested right before delivery and we conduct a thorough inspection before packing and delivering your product.
Items that qualify for refund/exchange are those that was due to our negligence i.e sending the wrong products or product which has different specification from what you have ordered. If the product faulty, please capture a clear picture and email it to us. Original packing in its original condition is required.
If product exchange request was due to customer mistakes (for eg ordered blue color but request to change red color), the request will be subjected to admin’s approval provided that the item is still is its original conditions.
In case of refund, it will be credited into customer account and the balance can be used for the next purchase or future order.